Cheflog: Support
Email support@everlongapps.com. Tell us your device model, its system version (iOS, iPadOS or Android) and the language you use the app in, and we will get back to you, usually within two working days.
Questions and answers
Which country's rules does it use?
In setup you pick your country. England, Wales and Northern Ireland use checks based on the Food Standards Agency's Safer food, better business and Safe Catering, Scotland on CookSafe, Germany on Regulation (EC) No 852/2004, the LMHV and DIN 10508, and France on the arrêté of 21 December 2009 and the GBPH guides. Other countries get a general pack. Every check, limit and frequency can be changed in Settings, Checks. Cheflog keeps records; it does not certify anything and is not approved by any authority.
How do I correct a mistake?
Open Records, tap the entry and choose Correct this entry. The signed entry is never changed: the correction is a new entry with the time, your initials and the reason, and both appear on the PDF. To remove an entry logged against the wrong fridge, choose Withdraw this entry. If a manager PIN is set, it is asked first.
What do I show the inspector?
Tap the shield at the top of Today or Records for the inspector view: the last 30 or 90 days, read-only, with every correction visible. You can also export a PDF or CSV for any period and email or print it.
Where are my backups?
On iPhone and iPad, in the Files app under On My iPad (or iPhone), Cheflog: a backup file every day in Backups and a PDF of each month in Monthly records. With iCloud on, your records also sync to your other devices. On Android, choose a backup folder in Settings, Backup; an SD card or a cloud drive's folder keeps them safe if the tablet is lost. To move to a new device, use Restore from a backup file.
I don't get reminders
Allow notifications for Cheflog in your device's settings and check that Reminders for due checks is on in Cheflog's Settings. On Android, some phones stop background work to save battery; set Cheflog's battery use to unrestricted.
What does the free version include?
Everything for 30 days. After that, opening and closing checks and two fridges or freezers keep working, and your records can always be viewed and exported. Cheflog Pro unlocks every check and unit for good, with one payment.
I bought Pro but it is locked again
Open Settings, tap the Pro line, then Restore purchase, signed in with the same Apple Account or Google account you used to buy it.
How do I get a refund?
The store you bought from handles payments and refunds. On iPhone and iPad, request a refund at reportaproblem.apple.com. On Android, follow Google Play's refund steps.
Still stuck? Write to us
Email support@everlongapps.com. Tell us your device model, its system version (iOS, iPadOS or Android) and the language you use the app in, and we will get back to you, usually within two working days.